Changed your mind? Want something else? We will accept a return on all unused products within 30 days of tracking showing your order being received.
There's no need to contact us beforehand, simply return the item back to us at our address below and we will refund your payment (excluding postage) within 5 business days. Where "free delivery" is offered on your purchase, the actual postage costs for us will be deducted from the total cost of your order (normally $6.95, bulky items $9.95). Please ensure that your invoice is included with the return so we know who to refund, and yes, you can keep the free samples!
Whiter Smile Returns PO BOX 500 Marleston S.A 5033 Australia
Due to health & safety reasons we are unable to offer refunds on the majority of our products if the product has already been opened. Please find our only exceptions below.
Teeth Whitening Gel
If you have purchased a Whiter Smile branded teeth whitening kit or gel and have found the results have not met your expectations after finishing the whole tube, contact us at email@example.com and we are happy to send you a free replacement of a stronger strength gel. We are unable to exchange any other branded products.
Teeth Whitening Mouth Trays
We understand there is an element of difficulty in moulding any type of mouth tray which is why we include an extra third tray (excluding our premium trays). If after trying to mould all three trays you are unsuccessful, we can offer a replacement at 50% off including free delivery. Please contact us at firstname.lastname@example.org for any replacements.
Currently we only have an agreement with SleepRight to be able to refund your order (excluding postage) if you are not fully satisfied with the fit within 28 days. If you would like to return a worn SleepRight night guard, please fill out the returns slip which is attached to the instructions booklet and post it along with the actual night guard to our address below. You do not need to include the night guard case so all contents should be able to fit in a regular sized envelope for approximately only $1.
If you are unhappy with the fit of a different branded guard, we are able to offer a replacement of any other we sell at a 50% discount. Please contact us at email@example.com for any replacements.