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Our Policies

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Whiter Smile and their affiliates provide their services to you subject to the following conditions, which are also known as our terms of use ("Terms of Use"). By accessing and browsing this web site as well as Whiter Smile's other collective web sites, you accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you may not access this web site.

We are Whiter Smile, an Australian registered company (ABN 65 376 336 442). Our contact details are specified in the "About Whiter Smile" and "Contact Us" sections on our website. Whiter Smile reserves the right to alter and change these terms and conditions without prior notice and it is your responsibility to return to this page to review these changes before using this website in the future. These changes will take effect from the time of posting on this website. The terms and conditions were last altered on .

Terms of Product Use

By placing an order through Whiter Smile you accept all the risks associated with the product and agree that Whiter Smile or the manufacturer of the product will not be liable for any unexpected results or complications that may arise as a result of the use of the product. It is the users responsibility to check the ingredients of any products beforehand to ensure you are not allergic to any of the ingredients.

Use of this web site is not meant to serve as a substitute for professional medical advice: this web site is solely an online store for specialty beauty and oral products. Whiter Smile is not the manufacturer of any of the products listed on this web site, only a reseller. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from this web site before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Whiter Smile does not give or intend to give any answers to medical related questions and this web site does not replace any medical professional or medical resource. Whiter Smile does not represent itself as a physician nor is this implied.

The degree of effect of the whiteness will vary from patient to patient, depending on the structure of the teeth, the number of applications, or the duration of time that the system is used. Due to these reasons, Whiter Smile cannot and does not guarantee the results of any products. If a product has not met up to your expectations, on our discretion we may post you a complimentary teeth whitening kit. Teeth whitening may result in a blotchy appearance to the tooth surface and the whitening may not be uniform giving the teeth a banded appearance. Whitening fades with time and any unexpected results may be reversible. Teeth whitening products will not whiten any dental work (crowns, veneers, cavities, bridges, etc.).



Shipping Information

Whiter Smile accepts orders within Australia and also Internationally (International shipping is subject to change without prior notice). Most orders in Australia are sent within 2 to 4 business days. On some occasions delays may be experienced and shipment may be delayed. To ensure product quality, we make sure all gel (dependent on product) is sent fresh from the factory. Because of this we ask that you allow up to a total of 10 days for delivery from the time you place your order.

Once your parcel has been posted, the following can be used as a general guide on how long delivery may take.

Australia orders

  • Regular Post - 3 to 5 business days
  • Express Post - Next business day and second day delivery for certain country locations

Outside Australia orders

  • Air Mail - 7 to 14 business days
  • Registered International - 7 to 14 business days
  • Express Post International - 3 to 10 business days
  • Express Courier International - 3 to 7 business days

Privacy Policy

Whiter Smile has a strict privacy policy which all employees must adhere by. Whiter Smile will not disclose customers' information to any third party. In the event of a merger/acquisition/sale of Whiter Smile, Whiter Smile will transfer customer details to the new owners - transfer of customer information would be handled appropriately by using AES 256bit Encryption (unbreakable password) to transfer customer information to help prevent customer information from being intercepted by unintended people. Each customer has the option to opt out by notifying Whiter Smile via E-Mail.

Our website may contain links to other websites - we are not responsible for the privacy policies or content of these websites.

Your Account

If you use this site, it is your responsible to maintain the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Whiter Smile does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use only with involvement of a parent or guardian. Whiter Smile reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.


All web site design, text, graphics, logos, videos, button icons, images, audio clips, the selection and arrangement thereof, and all software is Copyright (c) Whiter Smile, ALL RIGHTS RESERVED, or Copyright of the products manufacturer. Any use of the materials on this web site - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Whiter Smile is strictly prohibited.

Product Descriptions

Whiter Smile attempts to be as accurate as possible in the descriptions of the products on this web site as well as Whiter Smile's other web sites. However, Whiter Smile does not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. If a product offered by Whiter Smile itself is not as described, you may return it in accordance with our Return Policy.

Product Availability & Prices

Whiter Smile will attempt to make available all products advertised on this website, however, availability can not be guaranteed and Whiter Smile will not be liable for any products which are not available at the time of order. If the product is not available, the customer will be advised as soon as possible.

All prices on this site are exclusive of postage and handling charges. These prices are subject to change without notice. Whiter Smile reserves the right to refuse or cancel orders where there has been an error on the website, technical or otherwise, and the incorrect price has been displayed. The customer will be notified immediately if such a situation arises and any payments already received will be refunded.

Lost Parcels

Whiter Smile has a 2 step process when posting orders to ensure the parcel has been sent. When a parcel is being prepared, the customer's name will be manually written in a shipping log with any tracking numbers or customs details for international orders written next to the customer's name. Then once the parcel has been delivered to Australia Post for shipment, your order will be manually selected as 'shipped' via our shopping cart which you may view by logging into your account. A scanned copy of our shipping log is available by request by the customer via email if the parcel has not arrived by a reasonable time frame (under our discretion).

If a parcel has not arrived within a reasonable time frame we will put in a "Lost Parcel Investigation" through Australia Post, and it can take anywhere up to 10 business days for a response back. Usually a package is waiting for collection at your local post office. For a quicker process it is advised you check with your local post office to see if they are holding it for you. Where a package has been deemed lost by Australia Post, depending on the reasoning we may offer a replacement. No refunds will be given.

To speed up any process, it is recommended you also contact Australia Post on 13 13 18 or via to file a lost parcel investigation. Whiter Smile agrees to assist where possible and necessary after the claim has started.

Returns Policy

Due to the nature of our products results vary greatly person to person depending on the type of conditions or stains the users has. It may take a number of months to completely rid tough stains and therefore we are not able to refund purchases unless the product is defective. Whiter Smile does offer a 15 day exchange back guarantee for all products provided that the product is returned in its original state and includes all original packing material, original manuals and instructions, and any accessories that came with the item. Partial returns will NOT be accepted. In no circumstances will a mouth guard or tray be refunded once the guard or tray has been placed in water.

It is the customers responsibility to pay for any return shipping costs. If after inspection, the product is deemed defective, the amount of the shipping cost may be partially or fully refunded on receipt of proof of the amount. The refund will be limited to the cost of the item being returned to us via regular mail only. If the item is sent to us via another method, such as express or registered post, a partial refund of only the actual regular mail cost will be refunded.

In the case of returns where "Free Postage" is offered on your purchase, the actual postage costs for us will be deducted from the total cost of your order. You should email us beforehand to find out your full entitled refund amount.

If an item needs to be returned, you must email first and describe the problem.